Oluwadamilare Zaccheaus Adeyemi

Managed multi-channel customer inquiries for a ride-hailing platform, consistently achieving high satisfaction and efficient issue resolution through structured troubleshooting and cross-functional collaboration.

• Achieved an average First Contact Resolution (FCR) rate of 92% and maintained a 4.8/5 Customer Satisfaction (CSAT) score, consistently exceeding monthly KPIs by 5%.
• Reduced issue resolution time by 20% and minimized repeat contacts by applying structured troubleshooting methods and cross-functional collaboration with operations and tech support teams.
• Acted as the primary point of contact for resolving customer inquiries, service requests, and complex technical issues across multiple channels (in-app chat, email, and phone).
• Documented cases meticulously and proactively communicated updates to ensure timely solutions and adherence to Standard Operating Procedures (SOPs).

Managed digital content performance and produced engaging radio shows, enhancing audience engagement and identifying new content opportunities through data analysis and strategic planning.

• Tracked and analyzed content performance using data and analytics tools to measure engagement, retention, and monetization metrics for content initiatives.
• Conducted comprehensive research and market trend analysis to identify new content opportunities, innovative features, and potential areas for growth.
• Monitored content campaigns using analytics tools to measure key metrics such as website traffic, engagement, and conversion rates.
• Hosted and co-produced a one-hour weekly radio talk show, growing listener engagement by 42% through engaging content and topical discussions.

Drove new business development and revenue growth for a financial institution, exceeding sales targets by engaging clients and effectively presenting banking products in local markets.

• Exceeded monthly performance appraisals and Key Performance Indicators (KPIs) by an average of 5.75%, significantly increasing customer acquisition and revenue growth.
• Generated and qualified new prospects, managing leads within existing markets to expand the client base and drive sales.
• Established and maintained high-quality relationships with business owners through effective cold calling strategies, building a steady pipeline of new clients.

Developed compelling content and voiced advertisements, significantly increasing brand visibility and revenue by 35% through creative storytelling and audience engagement.

• Analyzed player behavior and feedback to identify opportunities for content enhancements, updates, and new features.
• Collaborated closely with the local content team, writers, and creatives to develop compelling indigenous storylines, characters, and dialogues that enhanced overall audience engagement.
• Scripted and voiced compelling ads & jingles that converted to sales, increasing revenue by 35% and enhancing brand visibility and recognition.

Led editorial and production efforts for NYSC TV, overseeing content creation and team coordination to deliver impactful broadcasts.

• Directed content strategy and production for NYSC TV, ensuring high-quality and relevant broadcasts for the community.
• Managed a team of volunteers, fostering collaboration and timely content delivery for various media initiatives.
• Facilitated communication and engagement within the NYSC community through effective media programming.

Provided strategic support to the Students' Union President, contributing to student welfare and administrative initiatives.

• Provided strategic support to the Students' Union President on key student affairs and policy implementation.
• Facilitated effective communication between students and university administration, addressing concerns and proposals.
• Contributed to the planning and execution of student programs and events, enhancing student life and engagement.

Led the departmental student association, overseeing administration and representing student interests to faculty and university management.

• Presided over the Linguistics and Communication Studies Students' Association, managing administrative tenure and operational activities.
• Represented student body interests to faculty and university administration, advocating for academic and welfare needs.
• Organized academic and social events, fostering community and engagement among students within the department.